Not using a cell phone for business.

As a small business owner the natural tendency is to use our personal cell number starting out. This becomes an issue as your business grows.  You will have clients not respecting business hours, turning into a situation where you have to be on call 24/7.
We can provide a local phone number with call recording, where you still answer yourself. This allows for cost efficiencies while keeping long term growth in mind and allows you to go back and listen to phone calls if your in the middle of a job unable to write things down.
Take your customer service to a whole other level long before you need separate customer service employees.